Draft service level agreements with the math, not just the language
Use Gixo when an SLA needs measurable SLOs, service-credit math, exclusion handling, reporting cadence, and escalation paths captured in the draft before vendor management and counsel sign off.
What a useful SLA draft needs
The job is not to ask AI for a legal answer. The job is to prepare a draft or artifact that a qualified reviewer can actually work with.
Capture uptime, response time, resolution time, and quality KPIs with the measurement window and the calculation method, not just a percentage.
Tier-based service credits, caps per period, exclusions, and the claim-and-payout mechanic so credit math is unambiguous when an incident lands.
Maintenance windows, force majeure, customer-cause outages, and third-party-dependency exclusions captured up front so SLA math holds in practice.
Monthly performance reports, the metrics in scope, status-page access, and the data-source-of-truth so both sides agree on the measurement.
Severity definitions, response-time targets per severity, escalation contacts, and the path to root-cause analysis after a Sev-1 incident.
Reference the governing master agreement so confidentiality, liability cap, and termination terms inherit instead of being restated and drifted.
How SLA drafting works
Capture the service or services covered, the metrics that matter, and the measurement source for each.
Define SLO thresholds, the credit tiers, period caps, and the claim path so the financial mechanic is unambiguous.
Capture the downtime carve-outs, the reporting cadence, the severity definitions, and the escalation contacts before review.
Review with ops, vendor management, and counsel inside the workspace, then export in PDF, DOCX, HTML, and TXT.
How Gixo compares
| Capability | Gixo | Status-page tool | Word template | Generic AI |
|---|---|---|---|---|
| SLA-shaped intake (SLOs, credits, exclusions) | Structured | Display only | Free text | Prompt only |
| Service-credit math captured in draft | First-class | No | Free text | Variable |
| Maintenance and force-majeure carve-outs | Structured | No | Free text | Variable |
| Reference to a master agreement | Built in | No | Manual paste | Manual |
| Reviewer workflow attached to the draft | Yes | No | No | No |