By accessing or using Gixo.ai (the "Service"), you agree to be bound by these Terms of Service ("Terms").
If you disagree with any part of these terms, you do not have permission to access the Service.
These Terms constitute a legally binding agreement between you and Zencraft Consultancy Private Limited
("Company," "we," "us," or "our") concerning your use of the Service.
2. Service
Description
Gixo.ai is an AI-powered content operating system that provides:
AI-assisted content generation for text, multimodal (text + images), presentations, and visual packs
Brand voice analysis and application (Brand DNA™)
Export capabilities that vary by product and may include PDF, DOCX, HTML, Markdown, EPUB, SCORM, and other supported formats
Optional team collaboration, public sharing links, and supported publishing integrations
Unlimited edits on all generated content
Multi-language support and translation services
Integration with various AI providers for optimal
content generation
3. User
Accounts
3.1 Account Creation
You must provide accurate and complete information
You must be at least 18 years old
You are responsible for maintaining account security
One person or legal entity may maintain multiple accounts for legitimate business purposes
3.2 Account Security
You are responsible for all activities under your
account
You must notify us immediately of any unauthorized
use
We support secure authentication via email/password
and OAuth providers (Google, Microsoft, Facebook, and LinkedIn)
You must not share your account credentials
4.
Acceptable Use
You agree NOT to use the Service to:
Violate any laws or regulations
Infringe on intellectual property rights
Generate harmful, offensive, or misleading content
Attempt to bypass plan limits, seat limits, usage controls, or security measures
Interfere with or disrupt the Service
Create content that promotes violence,
discrimination, or illegal activities
Use the Service for spam or unsolicited
communications
Reverse engineer or attempt to extract source code
5. User
Content
5.1 Your Content
You retain ownership of content you create using the
Service
You grant us a license to process and display your
content within the Service
You are responsible for ensuring you have rights to
any content you upload
We may remove content that violates these Terms
5.2 AI-Generated Content
CRITICAL: AI-generated content may contain factual inaccuracies, hallucinations, biases, or errors. You must review and verify all content before publication or use.
Content generated by AI is provided "as-is" without warranty of accuracy, completeness, or fitness for purpose
You are solely responsible for reviewing, fact-checking, and editing all AI-generated content before publication or use
AI-generated content may contain biases, outdated information, or hallucinated facts that appear plausible but are incorrect
You must comply with applicable laws regarding AI-generated content disclosure and transparency
Liability: We are not liable for any damages, losses, or legal consequences arising from your use or publication of AI-generated content
You are responsible for ensuring AI-generated content does not infringe third-party intellectual property rights
6.
Intellectual Property
6.1 Your Content Ownership
Your Content is Private and Yours
You own all rights to your generated content. Content is private by default inside your account.
Gixo.ai also provides optional sharing and publishing features that you control, including team sharing,
public share links, exports, and integrations with third-party publishing destinations.
Complete Ownership: You retain all intellectual property rights to content you create using the Service
Private by Default: Your content is stored privately until you intentionally share, publish, or export it
User-Controlled Sharing: If you create a public link, share with a team, or publish to an external destination, access is governed by the permissions and destinations you choose
Your Publishing Responsibility: If you publish, distribute, commercialize, or share generated content through Gixo.ai or elsewhere, you are solely responsible for ensuring it complies with all applicable laws and does not infringe third-party rights
Export Freedom: Available export formats depend on the product and content type you are using
6.2 Our Platform
The Service itself, including its original content, features, software, user interface, and functionality, is owned by
Zencraft Consultancy Private Limited and is protected by international copyright, trademark,
and other intellectual property laws. Your license to use the Service does not grant you any ownership rights to the platform.
6.3 Feedback
Any feedback, suggestions, or ideas you provide about the Service (not your generated content) become our property and may be used
to improve the platform without compensation to you.
7. Payment
Terms
7.1 Billing
Paid plans are billed through the provider associated with your purchase source, including Lemon Squeezy for direct web purchases and the applicable marketplace provider for AWS, Microsoft Azure, or Google Cloud Marketplace purchases
Prices are subject to change with 30 days notice
All fees are exclusive of taxes, which will be added
where applicable
7.2 Subscriptions and Product Plans
We offer product-specific subscriptions with multiple tiers. Pricing, included features, and billing intervals are shown
at checkout and in the billing portal and may vary by product.
7.3 Seats and Team Access
Included seats, minimum seat counts, and any per-seat pricing vary by product and tier. Current seat entitlements and any seat-based charges are shown at checkout, on your invoice, and in your billing portal.
Seat-based plans: Some products are sold on a per-seat basis and may allow additional seats above the tier minimum. Any additional-seat pricing or quantity changes will be reflected by the applicable billing provider.
7.4 Usage Capacity
Paid subscriptions include a recurring usage capacity allowance for the applicable product. Capacity resets each billing
cycle and does not roll over. Edits and revisions to existing content are unlimited.
We may enforce reasonable use controls to prevent abuse, automated scraping, or other unauthorized usage.
7.5 One-Time Purchases
Some offerings may be sold as a one-time purchase (for example, a publishing pass). One-time purchases do not renew automatically.
Any included entitlements are delivered as described at checkout and in your account.
7.6 Refunds
See our Refund Policy for
details on refund eligibility. Refund windows: 7 days for monthly plans, 30 days for annual plans (subject to eligibility and usage).
8.
Termination
8.1 Termination Rights
You may terminate your account at any time through
account settings or billing portal
We may terminate or suspend accounts that violate
these Terms
Upon termination, your right to use the Service
ceases immediately
8.2 Content Retention After Termination
90-Day Export & Reactivation Window
After subscription cancellation or expiration, we may retain content and account data for up to 90 days
to support export or reactivation, unless a verified deletion request is processed sooner.
Retention Window: We may retain content and account data for up to 90 days after cancellation or expiration to support export or reactivation
Reactivation: If your subscription is restored during that window, your content and settings may remain available, subject to the then-current product state and retention workflow
Export: Available export formats depend on the product and content type in your workspace
Deletion Workflow: After the retention window, content and account data may be deleted, de-identified, or retained only as required for legal, billing, security, or backup purposes
Deletion Requests: You may request account deletion through the product or by emailing privacy@gixo.ai. Verified requests are handled under our deletion and anonymization workflow and may disable account access before all underlying records are removed
Billing Records: Depending on your purchase source, invoices and transaction records are maintained by Lemon Squeezy, AWS Marketplace, Microsoft commercial marketplace, Google Cloud Marketplace, or another payment provider used for your purchase. We may retain minimal billing metadata (for example, transaction IDs and subscription status) for up to 8 years for legal and tax compliance.
Legal Retention: Certain data may be retained longer for legal compliance as required by our Privacy Policy
9.
Disclaimers
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
10.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZENCRAFT CONSULTANCY PRIVATE LIMITED SHALL NOT BE LIABLE
FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF
PROFITS OR REVENUES, INCLUDING BUT NOT LIMITED TO DAMAGES ARISING FROM AI-GENERATED CONTENT ERRORS,
THIRD-PARTY AI PROVIDER OUTAGES, OR SERVICE INTERRUPTIONS.
10.5
Force Majeure and Service Dependencies
Third-Party Dependencies: Our Service relies on third-party AI providers. We are not liable for interruptions caused by these external services.
We are not liable for service interruptions, delays, or failures caused by events beyond our reasonable control, including but not limited to:
Third-Party AI Provider Outages: Interruptions from OpenAI, Anthropic, Google, Microsoft, or other AI service providers
Internet/Network Failures: Internet service provider outages, DNS failures, or network infrastructure issues
Acts of God: Natural disasters, earthquakes, floods, fires, pandemics, or severe weather events
Government Actions: War, terrorism, government restrictions, sanctions, or regulatory changes
Cyberattacks: DDoS attacks, hacking attempts, or other malicious activities beyond our control
Infrastructure Failures: Power outages, data center failures, or cloud provider disruptions
Service Level Commitment: In the event of extended service interruptions exceeding 48 consecutive hours
due to third-party AI provider outages, we may, at our sole discretion, provide a pro-rated subscription extension, fee adjustment, or other remedy.
11.
Indemnification
You agree to indemnify, defend, and hold harmless Zencraft Consultancy Private Limited, its officers, directors,
employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities,
costs, and expenses (including reasonable attorney's fees) arising from:
Your Use of AI-Generated Content: Any claims arising from your publication, distribution, or commercial use of AI-generated content
IP Infringement: Claims that AI-generated or user-uploaded content infringes third-party intellectual property rights
Violation of Terms: Your violation of these Terms of Service or any applicable laws
Third-Party Rights: Violation of any third-party rights, including privacy, publicity, or other personal rights
Misuse of Service: Fraudulent, illegal, or unauthorized use of the Service
12.
Governing Law
These Terms are governed by the laws of India. Any disputes shall be resolved in the
courts of Mumbai, Maharashtra.
13. Changes
to Terms
We reserve the right to modify these Terms at any time. Material changes will be
notified via email or through the Service.
14. Contact
Information
Zencraft Consultancy Private Limited
A/10, Nootan Nagar, First Floor,
Bandra West,
Mumbai 400050
Maharashtra, India
